Patient Visit Guide

Centrum Dental Patient Visit Guide
 
Please use this guide to help you navigate the updates we have made to our facility and our procedures.
 
Before Your Appointment
  • Regardless of your chosen preference for appointment confirmations, our office will communicate with you before your appointment to ask some screening questions.  You will be asked those same questions again when you arrive at the office. 
 
Upon Your Arrival to The Office
  • To maintain physical distancing, please call or text when you arrive and wait in your vehicle or outside of the office until your scheduled appointment time.  The office will call or text you back when your treatment room is ready, and a team member will then greet you at the entrance. 
  • Patients will be screened for COVID-19 symptoms and possible contact with COVID-19 positive persons upon entering the practice.
  • With the use of infrared, non-touch thermometers temperature checks will be done upon entering the practice.
  • In order to safeguard our dental office and the rest of our community, we kindly request that all patients arrive with their own face mask to wear while at the clinic.  If we have an adequate supply of Personal Protective Equipment (PPE) we will be happy to provide one if you do not have your own.  If we do not have an adequate supply, we will have to reschedule your appointment.
  • Patients showing signs or symptoms of illness, or exposure to COVID-19, will be asked to reschedule their appointments.
  • Hand sanitizer will be provided upon entrance that patients will be asked to use.
  • Only scheduled patients will be allowed into the office.  The only exception will be for patients requiring care from one guardian or caregiver.  
  • The number of patients at any given time in the practice will be limited and appointments will be staggered.
  • Waiting area chairs will be spaced to allow for 6 feet of distancing.
  • We ask that patients always continue to practice physical distancing measures in the office.
  • There will be no physical contact with patients except for treatment.
 
In-Office Measures
  • You will find hand sanitizer at our entrance and throughout the office.
  • Magazines, children’s toys, and other items that are difficult to disinfect will be removed from the waiting area.
  • We will suspend providing coffee and refreshments at this time.
  • Common areas including restrooms will be cleaned and sanitized throughout the day.
Your Treatment and Care
  • All team members will be screened daily for COVID-19 symptoms and possible contact with COVID-19 positive persons.
  • Team members will have their temperatures taken daily upon entering the practice.
  • Procedure appropriate personal protective equipment (PPE) will be provided for all clinical and administrative staff including, N95 (or equivalent) masks, face shields, gowns, gloves, and other protective equipment as required.
  • Treatment rooms will be completely sterilized before patients are seated - extra time will be scheduled
in-between appointments to allow for the thorough cleaning and disinfection of treatment rooms and equipment.
  • Treatment rooms have HEPA filtration units providing surgically clean air quality which eliminates 99% of bacteria and viruses, and Aerosol Vacuum Suction units which eliminate 99% of bacteria and viruses.
 
Checking Out After Your Appointment
  • Plexiglas screens have been installed at reception counters to protect patients and team members.
  • Disposable pens will be provided for completing required forms.
  • Credit card / payment processing terminals will be wiped and sanitized after each use.
 
The safety of our patients and staff is our top priority, and our entire dental team is committed to ensuring your safety and comfort in receiving dental care from our office.
We are looking forward to reconnecting with our patients and providing for your dental needs.
If you have any questions or concerns related to your care after reviewing this information, please contact us directly at 613-599-5076 or centrumdental@bellnet.ca.
 
Sincerely,
Your Centrum Dental Team
 
Last Updated On 2020-07-08